Refund Policy

Refund Eligibility

We strive to provide excellent services to our clients. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

• The refund request is made within 3 days from the date of purchase.
• The services for which you are requesting a refund have not been fully rendered or completed.
• The reason for the refund request is a result of our failure to meet agreed-upon specifications or deliver the services as promised.

Please note that certain services may have specific refund terms and conditions, which will be communicated to you at the time of purchase. In such cases, the specific terms and conditions will supersede this Refund Policy.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at info@broadbrander.com and provide the necessary details, including your order number, the reason for the refund request, and any supporting documentation.
2. Our team will review your request and determine its eligibility based on our Refund Policy.
3. If your refund request is approved, we will initiate the refund to the original payment method used for the purchase. Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account, depending on the payment provider's policies.

We reserve the right to deny refund requests that do not meet the eligibility criteria outlined in this Refund Policy or if we believe there is an abuse of our refund policy.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at info@broadbrander.com. Our customer support team will be happy to assist you.

Changes to Refund Policy

We reserve the right to update or modify this Refund Policy from time to time, in our sole discretion, without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this Refund Policy periodically for any updates or changes.